{"id":274,"date":"2026-10-02T07:09:51","date_gmt":"2026-10-01T23:09:51","guid":{"rendered":"https:\/\/elsamilu.com\/?page_id=274"},"modified":"2026-10-04T21:23:52","modified_gmt":"2026-10-04T13:23:52","slug":"returns-and-order-records","status":"publish","type":"page","link":"https:\/\/elsamilu.com\/?page_id=274","title":{"rendered":"Returns &#038; order records"},"content":{"rendered":"<div class=\"els-service\"><p class=\"els-kicker\">CUSTOMER CARE<\/p><h2>Withdraw from a contract or request a return<\/h2><p>Send a cancellation notice or tell us about an item that needs attention. You do not need an account or an order number if you can provide other purchase details. Giving a reason for withdrawal is optional.<\/p><form class=\"els-return-form\" method=\"post\" action=\"https:\/\/elsamilu.com\/wp-admin\/admin-post.php\"><input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"1508f0df60\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php?rest_route=%2Fwp%2Fv2%2Fpages%2F274\" \/><input type=\"hidden\" name=\"action\" value=\"elsamilu_return_notice\"><input type=\"hidden\" name=\"step\" value=\"review\"><div class=\"els-trap\" aria-hidden=\"true\"><label>Website<input name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/label><\/div><label for=\"els-kind\">What would you like to do?<\/label><select id=\"els-kind\" name=\"kind\"><option value=\"withdrawal\">Withdraw from \/ cancel a contract<\/option><option value=\"problem\">Report a faulty, damaged or incorrect item<\/option><\/select><label for=\"els-name\">Your name<\/label><input id=\"els-name\" name=\"name\" type=\"text\" required maxlength=\"120\" autocomplete=\"name\"><label for=\"els-email\">Email for confirmation<\/label><input id=\"els-email\" name=\"email\" type=\"email\" required maxlength=\"254\" autocomplete=\"email\"><label for=\"els-purchase\">Order number or other purchase details<\/label><textarea id=\"els-purchase\" name=\"purchase\" rows=\"3\" required maxlength=\"1200\"><\/textarea><label for=\"els-items\">Items and quantities concerned<\/label><textarea id=\"els-items\" name=\"items\" rows=\"3\" required maxlength=\"1200\"><\/textarea><label for=\"els-message\">Additional details or reason (optional)<\/label><textarea id=\"els-message\" name=\"message\" rows=\"3\"  maxlength=\"4000\"><\/textarea><p class=\"els-small\">We use these details to handle your request and keep an order-service record. See our <a href=\"https:\/\/elsamilu.com\/?page_id=3\">Privacy Policy<\/a>.<\/p><button type=\"submit\" class=\"button\">Review request<\/button><\/form><section class=\"els-return-guide\"><h2>Before sending your parcel<\/h2><p><strong>Return address:<\/strong><br>Mr. Liu (\u5218\u5148\u751f)<br>No. 33, Guowu, Shilong Town, Dongguan, Guangdong 523000, China<br>\u5e7f\u4e1c\u7701\u4e1c\u839e\u5e02\u77f3\u9f99\u9547\u90ed\u5c4b33\u53f7<br>+86 186 6641 1641<\/p><p>Returns are sent to China and may involve international postage. The applicable deadline and who pays depend on your destination and the type of request. Statutory rights take priority; no automatic rejection is made by this form.<\/p><p>For eligible EU and UK standard-size purchases, give withdrawal notice within 14 days after receipt, then send the goods back within 14 days after notice. The separate rules for faulty or nonconforming goods remain available. For these EU\/UK change-of-mind returns you bear direct return postage where properly informed in advance, unless the law requires us to pay. We meet necessary return costs for faulty or nonconforming goods where required by law.<\/p><p><a href=\"https:\/\/elsamilu.com\/?page_id=11\">Read deadlines and return costs for your region<\/a>. Contact <a href=\"mailto:elsamilu@outlook.com\">elsamilu@outlook.com<\/a> for dispatch instructions. Do not delay a legally required notice while waiting for our reply.<\/p><\/section><section><h2>Save your order and terms<\/h2><p>Use Download order and terms on your order confirmation or account order page. The file contains the version saved for that order. For guest purchases, keep your private order-confirmation link.<\/p><p><a href=\"https:\/\/elsamilu.com\/?page_id=10\">View your orders<\/a><\/p><\/section><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-274","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elsamilu.com\/index.php?rest_route=\/wp\/v2\/pages\/274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elsamilu.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elsamilu.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elsamilu.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elsamilu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=274"}],"version-history":[{"count":0,"href":"https:\/\/elsamilu.com\/index.php?rest_route=\/wp\/v2\/pages\/274\/revisions"}],"wp:attachment":[{"href":"https:\/\/elsamilu.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}